Rights and Responsibilities

Passenger Rights 

As a passenger you are entitled to:

• choose the route to your destination
• refuse multiple hiring or share riding
• be charged the correct fare (which includes flagfall, tolls and booking fee)
  and receive correct change
• not to be charged a booking fee if hailing a taxi or from a rank
• travel in a vehicle that adequately provides for your safety and comfort
• request a receipt
• request assistance to board or leave the taxi
• request assistance to load and
• unload your luggage (not excessive in weight)
• be accompanied by an assistance animal if required
• receive a wheelchair accessible taxi if required

• provide feedback about the service.

Passenger Responsibilities

As a passenger you must:

• pay the correct fare (including any tolls and booking fees)
• wear a seatbelt and ensure children are lawfully restrained
• display good behaviour and not cause a disturbance or nuisance while travelling
• not eat, drink or smoke inside the taxi
• not wilfully and unlawfully damage, deface or improperly interfere with the taxi or its service equipment

• not ask the driver to speed or break any road rules or laws.

Taxi Driver Rights

Taxi drivers have the right to:

• work in a safe environment and be treated with courtesy
• refuse travel to a passenger who the driver believes may have insufficient funds to pay the fare or may cause a disturbance, nuisance, or be a danger to the driver, other passengers or road users
• request a deposit before the journey starts if the driver believes a passenger may evade fare payment; this deposit may be up to the estimated full fare or agreed amount

• charge a cleaning fee if a passenger soils the taxi refuse to carry animals (there is an exception for passengers with a disability who require an assistance animal).

Taxi Driver Responsibilities

A taxi driver must:

• be courteous to passengers, the public and other road users provide reasonable assistance to passengers while boarding or leaving the taxi
• provide reasonable assistance to passengers with loading and unloading of luggage (not excessive in weight)
• not drive while fatigued
• not be under the influence of a drug, which includes medication, that can affect driving
• have a blood alcohol level of zero
• be neatly dressed
• keep the taxi clean and tidy
• not smoke in the taxi
• carry evidence of driver authorisation 
• be medically fit at all times
• speak and understand English
• deactivate the taxi meter when arriving at the passenger's destination and reset the meter after completing the trip payment
• stop the taxi meter if unable to complete the journey and ensure other suitable transport arrangements for the passenger(s) are made if required

• ensure the hail light is on when available for hire.

This information is provided in Queensland Transport and Main Roads brochure, Taxi Users Guide.